The Client Services Director is responsible for overseeing and managing the client servicing function across the agency. This includes developing and maintaining strong client relationships, ensuring the delivery of high-quality campaigns, and leading a team of client servicing professionals to drive growth and client satisfaction.

• Lead client strategy and build trusted advisory relationships with key clients.

• Oversee the execution of campaigns, ensuring alignment with brand goals, timelines, and budgets.

• Collaborate with internal teams – creative, media, digital – to deliver integrated marketing solutions.

• Drive new business from existing clients and support the new business team in pitching.

• Guide and mentor client servicing managers and executives across branches.

• Monitor account health, client satisfaction, and profitability.

• Stay updated on market trends, industry developments, and competitor activity.

• Present campaign plans, strategies, and performance reports to clients.

• 10+ years of experience in client servicing, preferably in advertising or integrated marketing.

• Proven leadership and team management skills.

• Strong strategic thinking and business acumen.

• Excellent communication, presentation, and negotiation skills.

• Ability to work under pressure and manage multiple clients and teams.

If you’re ready to take ownership, build brands, and make an impact — we’d love to meet you!

Work Location: Pune ( Work from Office)